Terms of Service

1. What do these terms apply to and why are they important?

1.1 These terms of service ("Terms") apply to Globetrotter Technology's provision of Booking Services (as defined in section 5 below) in respect of Car Rental Services, Tours or other Travel Related Services through the Website.

1.2 The Terms contain important information about the Booking Services and your rights and obligations about the provision of the Booking Services. Please read them carefully before submitting a Booking.

2. Definitions

Certain words in these Terms are defined as set out below:

"Booking", a booking for Car Rental Services made by you through the Website;

"Booking Confirmation", the confirmation email sent to you by Globetrotter Technology on behalf of the Car Rental Provider following the completion of your Booking request submitted through the Website;

"Booking Services", is defined in section 5;

"Car Rental Desk", the facility operated by the Car Rental Provider at which you have arranged to collect a Rental Vehicle from the Car Rental Provider under the terms of your Booking;

"Car Rental Provider", the third-party supplier of the Car Rental Services. You may make a Booking for Car Rental Services from various providers including Hertz, Avis, Europcar, Sixt, and Enterprise Rent-a-Car on the Website;

"Car Rental Services", the car rental services (together with all ancillary services, such as rental of child travel seats, "sat-nav" devices, etc.) which you may purchase on the Website using the Booking Services;

"Car Rental T&Cs", the terms and conditions of the Car Rental Provider which apply to a Booking that you have made, and which will be shared with you before you make a Booking;

"Consumer", a natural person who uses the Booking Services for a purpose outside their trade or profession;

"Customer Support", the customer support services offered by Globetrotter Technology about each Booking, as further described in section 15;

"Globetrotter Technology", Globetrotter Technology Limited, a company incorporated in Ireland under company number 633424 with its registered office at D Block D Harcourt Road, Dublin 2, D02 VH94, Ireland;

"Rental Vehicle", the car or other vehicle that will be issued to you by the Car Rental Provider subject to the Car Rental T&Cs and the terms of your Booking;

"Review Policy", Globetrotter Technology's policy for moderating reviews submitted for publication on the Website, as may be modified or updated by Globetrotter Technology from time to time and which is described in more detail in section 19 of these Terms;

"Terms", these terms of service;

"Website", the website operated by Globetrotter Technology, located at www.globetrottertechnology.com; and

"you" or "your", the person or entity who books a Car Rental Service using the Booking Services.

3. Website Terms of Use and Website Privacy Statement

3.1 These terms of service ("Terms") should be read in conjunction with the Website Privacy Policy. These documents set out the terms on which you may use the Website, and how we collect, process and protect your personal data when you browse the Website, search for Car Rental Services and/or make a Booking.

3.2 Where you make a Booking through the Website, to the extent any term of these Terms relating to that Booking is inconsistent with any other term, the relevant term of these Terms shall supersede and replace the relevant conflicting term.

4. Your acceptance of these Terms

Through the Website, Globetrotter Technology provides you with the ability to search, book and (in some cases) pay for the supply of Car Rental Services, Tours or other Travel Related Services provided by related Services Providers. In these Terms the search, booking and payment services provided by Globetrotter Technology are referred to as the "Booking Services."

5. Booking Services

Through the Website, Globetrotter Technology provides you with the ability to search, book and (in some cases) pay for the supply of Car Rental Services, Accommodations, Tours or other Travel Related Services provided by related Services Providers. In these Terms the search, booking and payment services provided by Globetrotter Technology are referred to as the "Booking Services."

6. Your relationship with Globetrotter Technology

6.1 When you accept these Terms you enter into a contract with Globetrotter Technology Limited.

6.2 Globetrotter Technology does not provide Car Rental or Services to you. Car Rental or Services are provided directly to you by a Car Rental Provider. By making a Booking you are offering to enter into a direct contract with your selected Car Rental Provider to purchase the Car Rental Services you have booked.

6.3 Globetrotter Technology acts solely as an intermediary between you and the relevant Car Rental Provider. Globetrotter Technology does this by transmitting details of your Booking to the Car Rental Provider and by sending you a Booking Confirmation. In some cases Globetrotter Technology also processes your payment for the Car Rental Services.

6.4 Globetrotter Technology has no control over the performance or conduct of the Car Rental Providers or the quality, standard, service level of the Car Rental Services. Globetrotter Technology is not responsible to you if your Car Rental Services are delayed, cancelled or not performed to the standard you expect or require.

6.5 Car hire suppliers can refuse to provide a vehicle to any customer who is, in their opinion unfit to drive or does not meet eligibility requirements. In such cases, your reservation with Globetrotter Technology will be voided and Globetrotter Technology will not have further liability to you.

6.6 Globetrotter Technology will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, driving off-road or driving without due care and attention. You, the renter, will accept full responsibility in respect of such claims.

7. Booking Services are provided free of charge

7.1 Globetrotter Technology provides the Booking Services without any charge to you, subject always to limitations on Globetrotter Technology's liability set out in these Terms. You accept that without such limitations, Globetrotter Technology would not be able to provide the Booking Services without charge to you.

8. Your Booking

8.1 When you place your Booking on the Website, you are offering to purchase the Car Rental Services you have booked. No contract will come into existence between you and the Car Rental Provider and the Car Rental Provider will not be obliged to provide you with Car Rental Services unless and until Globetrotter Technology has issued to you a Booking Confirmation on behalf of the Car Rental Provider. The Booking Confirmation will include a confirmation number, which you may be required to present at the Car Rental Desk in order to obtain a Rental Vehicle.

9. Car Rental T&Cs

9.1 By making a Booking you accept and agree that the Car Rental T&Cs shall apply to the provision of the relevant Car Rental Services by the Car Rental Provider. These form part of your contract with the Car Rental Provider in relation to the Car Rental Services.

9.2 The Car Rental T&Cs applicable to your Booking, together with the name, address and contact details of the relevant Car Rental Provider, are displayed on the "check-out" page of your Booking. This information will also be sent to you by email after you have made a Booking. Please read the Car Rental T&Cs carefully as they explain your rights and obligations in respect of the Car Rental Services.

9.3 Each Car Rental Provider is responsible for their Car Rental T&Cs, and you should refer any questions in relation to the Car Rental T&Cs to the applicable Car Rental Provider. Unfortunately, Globetrotter Technology is not able to assist with any queries in relation to Car Rental T&Cs.

10. Pricing

10.1 All prices displayed on the Website include VAT, except certain one-off fees which are charged directly by the Car Rental Provider and which you will be asked to pay at the Car Rental Desk, for example "one-way" fees and fees for certain additional equipment, such as car seats for children for Car Rental.

10.2 All prices displayed on the Website are based on information provided to Globetrotter Technology by the relevant Car Rental Provider. Such prices are subject to change, even after you have made a Booking, in accordance with the relevant Car Rental T&Cs. If you have any queries in relation to any changes to the price for your Booking after you have made your Booking, please contact the relevant Car Rental Provider.

10.3 When a Booking has been made and even if a Booking Confirmation has been issued Globetrotter Technology may change the price payable in respect of the Car Rental Services if:

10.4 From time-to-time Globetrotter Technology may offer certain price promotions on the Website. These price promotions are each subject to these Terms and the applicable promotional terms, which will be clearly made available on the Website in each place that the relevant price promotion is advertised. You should read these promotional terms carefully before taking advantage of any price promotion advertised on the Website.

11. Payments and refunds

11.1 Globetrotter Technology will offer up to three methods of paying for your Booking, as set out below. Any one or more of these methods may be available for each Car Rental Service available to book on the Website. Where more than one method is available, you may choose which method applies to your Booking.

11.2 Please note that, even where you do not pay the full price of your Booking at the time you make your Booking through the Website, a legally binding contract is still formed between you and the Car Rental Provider when you receive a Booking Confirmation, and you may still be charged the full price of your Booking if you do not take up your Booking. Where you choose "payment in full" or "part payment", Globetrotter Technology or the applicable Car Rental Provider may retain your payment (or part of it) in accordance with the Car Rental T&Cs applicable to your Booking. Where you choose "pay at destination", we will contact you to make arrangements for you to pay the deposit payment in accordance with the applicable Car Rental T&Cs. Globetrotter Technology does not accept any liability or responsibility for the consequences of your delayed arrival or "no show" at the designated location or time.

11.3 Where you make a payment through the Website, Globetrotter Technology will use a third-party payment processor to facilitate collection of the price. Globetrotter Technology does not charge you a fee for processing credit or debit card payments.

11.4 If you are eligible for a refund of any payment you have made to Globetrotter Technology, Globetrotter Technology will process such refund to the credit or debit card account from which the payment was originally made. Globetrotter Technology cannot refund any amount not paid directly to Globetrotter Technology, for example any amount paid to a Car Rental Provider.

12. Insurance

12.1 As detailed in the applicable Car Rental T&Cs, your Car Rental Provider will provide at least the legal minimum motor insurance required to drive the Rental Vehicle in the applicable country of rental. Please see the applicable Car Rental T&Cs for further information.

12.2 Subject to section 12.1, note that by default your Booking does not include travel insurance or any personal, baggage or possessions insurances. You should obtain appropriate travel insurance for each journey you take using the Car Rental Services. Globetrotter Technology is not responsible for any loss or damage to you or your personal possessions which may result from your use of any Car Rental Services.

13. Cancellation of and changes to Bookings – by you

13.1 The Car Rental Services are services related to leisure services (including but not limited to the carriage of passengers) to which a specific date or period of performance applies. Therefore, you do not have a general right to cancel your Booking, and you can only cancel your Booking in accordance with:

13.2 It is not possible to make changes to a Booking after a Booking Confirmation has been sent. However, you may be able to cancel your booking (as set out in clause 13.1) and make a new booking reflecting the change(s) you would like to make.

13.3 Globetrotter Technology may accept a cancellation of your Booking at Globetrotter Technology's discretion, which may be subject to payment by you of additional charges. If Globetrotter Technology does accept cancellation to your Booking no such cancellation is effective (and you will be charged in accordance with your original Booking) unless and until you receive a confirmatory email acceptance of the cancellation and have paid in full any additional charges or cancellation fee.

13.4 You may cancel your Booking if:

If any of the above circumstances apply, please contact Customer Support.

14. Cancellation of and changes to Bookings – by Globetrotter Technology

14.1 Globetrotter Technology may cancel your Booking:

If any of the above circumstances apply, we will contact you by email to inform you of the cancellation of your Booking.

15. Customer Support

15.1 In addition to the Booking Services, Globetrotter Technology provides 24/7 customer service support for all Bookings. You can contact Customer Support at support@globetrottertechnology.com. Customer Support representatives will use their commercially reasonable efforts to resolve any query or complaint that you may have. However, Customer Support representatives are not able to make any recommendations or give any advice on the quality, service level or suitability of any particular Car Rental Services or Car Rental Provider, nor are they able to speak on behalf of any Car Rental Provider. Please note that these Terms – and in particular sections 16 (No recommendation or endorsement), 18 (Information on the Website about the car rental services) and 20 (Globetrotter Technology's liability to you) – apply to all statements made by Customer Support representatives.

16. No recommendation or endorsement

16.1 The function of the Website and the Booking Services is to provide an easy and user-friendly way for you to compare and book Car Rental Services offered by a wide range of Car Rental Providers. The Website and Booking Services, and any statement made on the Website or by any Customer Support representative, do not constitute and should not be taken to be a recommendation or endorsement of the quality, standard, suitability for your needs, service level or qualification of any Car Rental Provider or of any of the Car Rental Services. Globetrotter Technology does not accept any liability for the Car Rental Services except as expressly set out in these Terms.

17. Ranking

17.1 In response to a search, the Website will display a number of different car rental options offered by different Car Rental Providers, each offering different features, such as price and car type, ranked in a specified order. The default setting for this ranking is set through a complex and evolving algorithm that considers a multitude of criteria in order to match searchers and car rental options in an optimal way. The actual ranking will be different for each customer and for each search, based on a number of criteria such as price, customer review scores and the keywords that you used for your search. For convenience, we also offer other ways to rank car rental options, including "cheapest first".

18. Information on the Website about the Car Rental Services

The information about the Car Rental Services that Globetrotter Technology displays on the Website and may share with you if you contact Customer Support is based on information provided to Globetrotter Technology by Car Rental Providers. Although Globetrotter Technology uses reasonable skill and care in providing the Booking Services, Globetrotter Technology does not take any steps to independently verify – and does not guarantee – the accuracy or completeness of the information provided by Car Rental Providers displayed on their behalf on the Website or shared with you by a Customer Support representative. Globetrotter Technology does not accept any responsibility or liability for such information. If you are unsure, please verify the accuracy and completeness of such information with the relevant Car Rental Provider.

19. Customer reviews

19.1 Globetrotter Technology will invite customers who have made a Booking to comment on their experience. The completed review may be displayed on the Website to inform future customers of that customer's opinion of the service and quality of relevant Car Rental Services.

19.2 Reviews may only be submitted within a limited period after a Booking is completed and each review will only be available for a limited period after posting.

19.3 Currently, Globetrotter Technology uses its commercially reasonable efforts to moderate all submitted reviews in line with its community standards. Amongst other things, Globetrotter Technology prohibits reviews that include obscene, defamatory, offensive or prejudiced language. Globetrotter Technology reserves the right to adjust, refuse and/or remove reviews at its sole discretion accordingly. This may mean that a review is not posted on the Website, or that a review which has initially been approved and posted on the Website is subsequently removed.

20. Globetrotter Technology's liability to you

20.1 If Globetrotter Technology does not comply with these Terms, or if Globetrotter Technology does not use reasonable skill and care in the performance of the Booking Services, Globetrotter Technology is responsible for loss or damage that you suffer that is a foreseeable result. However, under no circumstances (except to the extent required by applicable law) will Globetrotter Technology be responsible for more than €500 in respect of any losses you incur.

20.2 Globetrotter Technology is not responsible for events which are outside of Globetrotter Technology's reasonable control, or for any loss or damage that Globetrotter Technology could not have reasonably foreseen at the time of Globetrotter Technology's acceptance of your Booking.

20.3 Globetrotter Technology does not exclude or limit its liability to you where it would be unlawful to do so. For example, Globetrotter Technology does not exclude or limit its liability to you for death or personal injury caused by Globetrotter Technology's negligence or for fraud or fraudulent misrepresentation or for a failure to use reasonable skill and care in breach of your statutory rights.

20.4 Globetrotter Technology is not responsible to you for any business losses that you may suffer or any other losses or damages that you may incur other than as a Consumer.

21. Other important terms

21.1 Globetrotter Technology shall not be liable (in its own right or through any Car Rental Provider) for any failure to perform or any delay in performing any of its obligations under these Terms or in relation to any Booking, to the extent that such performance is delayed, hindered or prevented by any event beyond the reasonable control of Globetrotter Technology or the Car Rental Provider (as applicable). Where such an event persists for more than fourteen days, we may terminate your Booking and make a full refund of any monies paid.

21.2 Globetrotter Technology may transfer Globetrotter Technology's rights and delegate the performance of Globetrotter Technology's obligations under these Terms to someone else, provided this does not prejudice your rights. However, you may not transfer or delegate your rights or obligations under these Terms to anyone else without Globetrotter Technology's consent, which Globetrotter Technology will not unreasonably withhold.

21.3 No one other than Globetrotter Technology and you has any rights under these Terms. No person shall have any rights to enforce the Terms and neither you nor Globetrotter Technology will need the agreement of any other person in order to end or make any changes to our contract.

21.4 When you make a Booking, you will be required to provide certain contact details, including an email address and in some cases a telephone number. If Globetrotter Technology needs to contact you, it will do so using this information. Any notice delivered by any of the methods shared by you when you make a Booking shall be deemed to be validly given in accordance with these Terms.

21.5 Each part of the Terms operates independently of each other part of the Terms and if any of the provisions in the Terms is unlawful or ineffective, the other provisions shall remain in full force and effect.

21.6 If Globetrotter Technology does not insist that you perform any term of these Terms in whole or in part or at the due time for performance that will not prevent Globetrotter Technology from subsequently requiring such performance in full at a later time and will not affect Globetrotter Technology's rights against you for any breach of our contract.

21.7 The original of these Terms is in the English language, although for convenience these Terms may be made available in a language other than English. However, to the extent that any translation of these Terms is inconsistent with the English language version of these Terms, the English language version shall prevail.

21.8 These Terms are governed by the laws of Ireland. Notwithstanding, if you are a Consumer, you may rely on the mandatory provisions of the law of the country of your permanent residence.

21.9 Any dispute, controversy, difference or claim arising out of or relating to this contract, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered under the rules of the Dublin International Arbitration Centre. The law of this arbitration clause shall be Irish law. The seat of arbitration shall be Dublin, Ireland. The number of arbitrators shall be three. The arbitration proceedings shall be conducted in English.

21.10 These Terms and the Booking Confirmation constitute the entire contract between you and Globetrotter Technology and override any and all previous contracts and arrangements between you and Globetrotter Technology including any previous versions of the Terms and any terms that you attempt to impose on Globetrotter Technology.